"C" & "S" Series Warranty
(Including HS-38, S-38, &
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are guaranteed for a period of three years from date of purchase.
If the red light does not glow and the water conditioner has not
been physically broken through misuse, it will be repaired or replaced
free of charge. The
unit should be returned directly to ECMI with proof of purchase.
Any unauthorized attempt to repair the unit will invalidate this
guarantee. Your statutory rights
are not affected.
Warranty & Money
The warranty period
with respect to fitness for purpose for Hydropath unit(s) is twelve
months from date of purchase. If, after a period of more than three months
after installation but not later than twelve months after installation,
the end user demonstrates that the
unit(s) failed to prevent
build-up of encrusting scale, the company will refund to the merchant
the cost of the unit(s). The merchant will reimburse the
contractor who will in turn reimburse the end user. The money back offer
applies only where the units have been installed in
accordance with the Company’s recommendations. The Company will not
accept responsibility for the build-up of encrusting scale on heating
and hot water equipment which has not been installed in accordance with
the manufacturer’s instructions. Your statutory rights are not affected.
circumstances will the Company accept claims arising out of failure of
the Hydropath unit(s), nor will the Company accept any liability for
consequential damage caused by the effectiveness and efficiency of the
Hydropath unit(s), e.g., where there is the possibility of loose scale
particles being allowed to enter the system or process unfiltered. An
end user’s rights are restricted to those set out in the guarantee and
the money back offer. The Company will not accept responsibility for
water leaks that are revealed by the dissolving of scale. The Company
will not accept responsibility for any problems resulting from the
disconnection of the power supply to the Hydropath unit(s). The
Company accepts that certain types of encrusting scale once formed,
e.g., those with high concentrations of silicates, sulphates and
phosphates, will not quickly be dissolved by the Hydropath unit. In such
cases, it is recommended that systems containing such encrusting scale
should be chemically cleaned. Once cleaned the system should stay clear
thereafter. The Hydropath unit(s) complies fully with EMC
regulations. However, in the presence of a weak or attenuated signal,
interference on radio equipment operating on the long wave band may be
units are built to provide many years of reliable service.
For our clients who desire or require long-term service agreements
or warranties, we are happy to provide extended warranty coverage as
needed, for terms up to 10 years. Extended warranty coverage is
available upon request after termination of the standard warranty period.
Ask your ECMI Representative about extended warranty pricing.